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September 21, 2012
My name is Radha Persaud and I am a founding member of NuView IRA, a Florida self-directed IRA administration company. It’s flattering to be known as a founder I must say. As I came on board, Entrust Administration Services was getting ready to change its name to NuView IRA. With the change, came many welcomed improvements and many challenges along the way, but I am so thankful that I am part of a cohesive team that always rallies together.
One of our biggest challenges during the name change was the switch to a different platform for online access. The system was new, very different and some our clients had a difficult time adapting to the new system online. I can understand their frustrations, as many of our clients had been with us since we first opened our doors in 2003 and were used to the old online platform. Our President and management team heard their frustrations and wanted to make the change a more positive experience. To that end, they elevated my title to include “the queen of on-line access”. They wanted to ensure our clients had a live person to connect with for help with online access, rather than be transferred to a call center.
So, if you are having difficulties with our new system, or just simply want to talk with someone, I’m here for you. From log-ons to password updates, or historical statements, your account history is either a click or a phone call away. Just call 407-367-3472!
I’ll be standing by……
Radha (on-line queen)